Refund policy

Returns & Exchanges

Because our jewelry is custom-made just for you, we do not accept returns or exchanges for personalized items unless there is a defect or damage.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and a photo of the issue. We will gladly replace the item or issue a refund where applicable.

We are unable to accept returns for:

• Personalized items

• Incorrect personalization details provided at checkout

• Normal wear and tear

• Change of mind or buyer’s remorse

Please note that colors may vary slightly due to screen settings.

If you have any questions, feel free to contact us — we’re happy to help.